Returns

Every piece at UNPLATED is made fresh for you. We check every detail before it leaves the kitchen, but should you find a manufacturing defect, we will repair or replace your piece at no additional cost within 30 days of delivery.

A manufacturing defect includes structural issues like a broken clasp on arrival or a loose setting. It does not include accidental damage, normal wear and tear, or tarnishing (which is a natural process for gold).

1

Write to usSend an email to hello@getunplated.com or use the contact form within 30 days of receiving your order.

2

Send photosInclude clear, high-resolution photos or a video of the defect. We need to see the issue to understand how to fix it.

3

Wait for confirmationOur team will review your claim within 48 hours. If approved, we'll provide instructions for sending the piece back to us.

4

Send it backOnce we receive the piece, we'll verify the defect and either repair it to perfection or send you a fresh replacement.

Normal wear and tear, including scratches and dents from daily life.

Accidental damage, such as a pendant getting caught or a ring being crushed.

Pieces that have been repaired or resized by another jeweller.

Naturally occurring inclusions in gemstones (each stone is unique).

Loss of the entire piece or parts of it (like a lost earring or pendant).

Because every UNPLATED piece is made fresh to your specific order (size, stone, gold choice), we do not offer exchanges or returns for change of mind.

We strongly recommend using our Sizing Guide before you place your order. If you're buying a gift and aren't sure of the size, get in touch — we're happy to advise.